Ombudsman releases latest complaints data on individual financial businesses
During this six-month period, the ombudsman service received a total of 97,237 new complaints – an increase of 15% on the 84,212 cases received in the first half of 2010. Of these new cases, 91% related to 162 financial businesses (out of more than 100,000 businesses covered by the ombudsman).
The data published shows that in the second half of 2010 the ombudsman service upheld an average of 53% of complaints in favour of consumers, compared to 44% in the first half of 2010. Across the 162 individual businesses included in the complaints data, the uphold rates varied substantially between 5% and 95% upheld in favour of consumers.
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