If you already rent your equipment (E.g.: from a supplier or bank) then you need to contact the rental company immediately, although they should do most of the work in upgrading the system.
A full upgrade can take up to 6 months, although smaller businesses can often have the system in place within 3-4 months. This increases the importance of planning and starting your changes now.
What if the Card is Not a Chip and Pin Card?
“If the customer’s card does not have a chip and pin, then you can fallback to using signatures…”
If a customer’s card does not have a chip and pin (E.g.: An old or foreign card), then you can fallback to using signatures in the usual way to complete the sale. The sale must still be authorised either electronically or through voice authorisation.
What if the Customer Forgets Their Pin Number
If a customer has forgotten their pin number, you can fallback to using signatures in the usual way. Again, the sale must still be authorised either electronically or through voice authorisation. However, this fallback is subject to change once chip and pin cards are fully in use across the country.
After the sale you should advise the customer to contact their bank to organise secure re-informing of the pin number.
Retaining Receipts
Transactions made using chip and pin systems are subject to the same rules and regulations as signature transactions. You need to keep hold of the receipts for at least three years, in case a customer has an enquiry about their transaction
Other Transactions
If your shop takes card orders in which the customer is not present (E.g.: Phone or Online sales) then the chip and pin system does not apply for these transactions, although there are other forms of security check that you may need to follow. You should keep informed of legislation, as it may change once chip and pin cards are fully in use.
