Data Protection & Copyright – Data Protection of Customer Information
The Data Protection Act requires all businesses which handle personal information, including customer information, to comply with a number of important principles regarding privacy and disclosure.
Protecting customer information
The Act states that anyone who processes personal information, including customer information, must make sure that personal information is:
- Fairly and lawfully processed
- Processed for limited purposes
- Adequate, relevant and not excessive
- Accurate and up to date
- Not kept for longer than is necessary
- Processed in line with your rights
- Not transferred to other countries without adequate protection
Registering under the data protection act
- If you take personal details from customers, it is a legal requirement that you register under the Data Protection Act.
- It states your procedures for taking, processing and storing customer details.
- A customer has the legal right to know what information your business holds about them.
- A customer can contact you in writing to request: what information you have; what it is being used for; how it was obtained; and if it is being passed onto third parties.
- If you do not respond to the customer request, or if the customer feels your response is unsatisfactory, they may contact the Information Commissioner’ s Office to complain.
- If the customer believes you have breached the Data Protection Act, they may contact the Information Commissioner’ s Office to complain.
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