Mother of all logjams at HMRC?

Last Updated
August 26, 2010

The shambles at HMRC just keeps getting worse. According to a recent report by the National Audit Office, more than 18 million unresolved tax records involving over 15 million people are stuck in the mother of all logjams at HMRC as a result of the merging of the PAYE and NI computer systems. It is estimated that over £3 billion in overpayments is owed to British taxpayers, but it could take up to four years before they see their money returned! And there is another £1.4 billion still to be collected in underpaid bills.

So chaotic is the situation that at one point HMRC’s phone lines were jammed by up to 18,000 callers a day seeking information. It would be nice to think that HMRC would put its own house in order before investigating how others arrange theirs, but that’s not likely to happen. It’s a sure bet that their appetite for investigating the affairs of the long suffering British taxpayer remains as voracious as ever!

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