Telephone & Letter Collection Tips
The following are points that you should take into account when telephoning a debtor to recover money owed to you:
- Look at the type of debtor & debt details before calling – know your target
- Write down your questions before calling- you will seem focused and in control
- Try standing up when talking to a debtor – for a feeling of increased control
- Some say, smile when you’re on the phone – ok, if the debtor is not a problem
- Be assertive and persuasive (not pushy or threatening) – the best way to be
- Keep an account of the conversation – you will be right, more than wrong.
- Summarize the salient points to the other person – no ‘misunderstandings’.
- Believe in what you agree – to compromise is not a failure, to be intimidated is.
- Hang-up last – you will cause negative ‘vibes’ (true): possibly after a great call.
- Be professional – PROFESSIONALS GET PAID!
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