BizHelp24 News 183 - Small Business News

Late paying customers (or those who do not pay at all) are one of the biggest causes of business failure in the UK; and chasing debts is one of the tasks that business owners are least keen on.

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Despite customers who complain being unhappy, more and more businesses are realising that by handling complaints in the right way; they can actually create more loyal customers.

As customers are becoming more assertive about how they want their complaints handled, retailers are also taking more seriously the issue of complaints handling and its impact upon customer retention.

With more small businesses than ever before offering some form of flexible working to their employees, it is good to know that by improving the work life balance of employees; businesses can also reap benefits.

The new report by the British Chambers of Commerce (BCC) shows the efforts that many businesses are putting in to help meet the needs of their employees.