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BizHelp24 Edition
No. 9
 November 1999

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November 1999 - Small Business News

 

E-BANKS

 

15 Year Old E-Bank 

 

Did you know that net banking has been going on for 15 years? The Bank of Scotland has operated a net banking facility since 1985. The system, called Hobs, 'currently' has 350,000 users. Not bad for a bank that launches it's 'first' day of net banking Monday 21 November. Source: Financial Mail

 

Egg on Egg's Face

 

Egg, the ones who pay more in interest to depositors, than they charge borrowers, has had to pay out lots of compensation to their new card holders. The new card holders have been joining Egg and having their balances transferred from their existing card companies. However, as with many rushed and ill-conceived launches, egg's administration has been unable to settle the balances due on the other cards - resulting in loads of interest (egg say they will take responsibility). Makes you wonder how much value is placed on each new customer (or how much they are going to make out of them).

 

MILLENNIUM BUG

 

Y2K Collection Action

 

The 'Better Payment Practice Group' have issued the following points concerning revenue collection for the end of year paralyses:

  • Identify customers that owe you the most - and also those that you cannot afford to lose

  • Check on 'their' progress with the Y2K project and contingency plans - and review the   level of risk with each customer/client

  • Ensure you are paid on time in November and December - and consider ways of    encouraging early payment

  • Ensure invoices due in early 2000 are correct and sent out promptly

  • Check with major customers (and also with your bank) in early January that their systems 

  • are OK and discuss alternative arrangements if they have problems

CREDIT MANAGEMENT

 

Fergie's Under Rich Men Again 

 

Credit Managers and visitors surveyed at the recent Credit North event were asked to rate a number celebrities and their credit worthiness out of 5. Source 'Credit Finance' 

 

01. 4.84 Paul McCartney - (once a singer) Winged his way to the top 

 

02. 4.67 Cliff Richard - (never a singer) Always close to those above 

 

03. 4.60 Richard Branson - (opportunist, sorry entrepreneur) being 3rd went down like a lead   

             balloon 

 

04. 4.59 Bill Gates - (a victim) Claims everyone else has monopoly money 

 

05. 4.36 Eddie George - (legitimate bank account robber) Can go up or down once a month 

 

06. 3.76 Tony Blair - (President) Should have spent a penny and a £1, 13 weeks ago 

 

07. 3.75 Jeffery Archer - (unemployed) - 'A Great Man' [he told me to say that] 

 

08. 3.65 William Hague - (ditto) credibility has always been a problem 

 

09. 3.60 Gordon Brown - (The real PM) what a waste of a girlfriend! 

 

10. 3.49 Bill Clinton - (Artefact explorer) Did not pay  for cigars, the creditor will not repossess 

 

11. 3.05 Michael Portillo - (I'm b******* if I know) Bank manager stands firm behind him 

 

12. 2.53 Peter Mandelson - (A bandit dealing with terrorists) uses a money belt, and dog        

             collar

 

13. 2.30 Boris Yeltsin - (Madame Tussauds back-up for the dummy) hic!

 

14. 2.25 Sarah Ferguson - (Royal thorn 'bush') makes money out of royalty - a true royal

             Source: Names and figures 'Credit Finance' - Comments: I'm not saying.

 

INTERNET

 

Children Get Telephone Porn Shock

 

Parents could soon be automatically paged or called on their mobile phone if their children try to access a pornographic site. The program, Cyber Sentinal, can block sites, as many do at present, but will also page a parent if a site requests a credit card number. The software will let you browse, but not buy. 

 

(Ed: I'm sorry, but this is too good an opportunity not to state the obvious. This software sounds great for anti-female shopping. Mind you, she might think the same for him! (let's not bother with the software - and the children sigh with relief)

 

TOPIC (Request from Alex in Stoke)

 

We have covered the subject of discounts in our database however.

 

Discounts for Early Payment

 

"A two (2)% discount of the invoiced amount will be allowed if full payment is received within seven (7) days of the date of the invoice."

 

In the above example we have given a common discount figure and a less than average number of days to take the discount option. The figures you use must be:

 

affordable (to you the supplier),

profitable (after the discount is taken),

controlled (after the 7 days, no discount can be taken).

 

The supplier and the customer must both benefit from a discount.

 

supplier’s benefits:

* faster cash flow

* can be used as a sales aid

* reduced finance/bank charges

* improved probability of receiving payment

 

customer's benefits:

* genuine savings

* improved margins

* can off-set price increase

* can negotiate higher discount rate for large orders

 

Some companies enter the amount of discount allowed, together with the discounted balance on the actual invoice. The problem with this is that the customer in seeing the discounted invoice total, after the allowed period, is always tempted to send you the reduced payment. It is not unusual for customers to take discounts even when paying 30, 40, 50 days late. You need to make your customer aware that you will not accept such action. 

 

Discounts are viable when you need fast cash flow, or have sufficient working capital, or your own financing is inexpensive. However, if you cannot afford discounts you must resist the temptation to do so, unless your customer wants a large order. 

 

Some customers would never consider paying late, therefore, by offering a discount you are drastically reducing your profit for a small gain in days. You should use discounts as a strategic option, be that to increase sales or improve cash flow. Once you start offering discounts, trying to stop them will seem like a price increase to the customer. In fact, after a short period the customer will not even consider the discounted price as anything other than normal with the following statement not uncommon, "I've always paid you in time for the discount, and now we have a few cash flow problems you want me to pay the full amount", it happens, often. 

 

The Basic Discount 

 

If you get an invoice totaling £900