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November 2005
- Small Business News |
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Energy Advice for Small Businesses - Energywatch
 If
your business has its own office or
shop, then you will be using energy;
but have you stopped to think about
whether you are getting a fair deal?
The Federation of Small Businesses (FSB)
and energywatch are making the point
that although small business energy
use is very similar to domestic use;
businesses do not receive the same
amount of protection or regulatory
safeguards. They are calling for
energy companies to deliver fair and
clear contracts, better customer
service, and accurate, timely bills.
John Holbrow, FSB Environment
Chairman, said: “At a time when
energy costs for small businesses
are spiralling out of control, the
least small firms expect is to be
treated fairly. It is not acceptable
for some gas and electricity
companies to get away with unclear
pricing policies, misleading sales
calls and ineffective complaints
procedures”
To help you choose a fair contract,
and get both a good price and good
service; energywatch provides a
range of information on what to look
out for and avoid in business energy
contracts.
There are many different clauses
that energy firms put into
contracts, some allow them to
increase prices whenever they want;
and the worst allow them to remain
your supplier for as long as they
wish by matching the best offer you
get. Remember a low energy price
does not always mean the lowest cost
contract; you may get charged more
for extras or other services.
Paul Savage, head of energywatch’s
Business Unit, said: “Starting a
business can be a headache, so
nobody needs the added complication
that underhand sales practices,
patchy customer service and
unreliable billing practices can
bring. The industry needs to make
the connection with their business
consumers to find out how they can
start making small business’ lives
easier.
“The good news is that energywatch
can offer small businesses
specialist free help and advice on
0845 90 60 708 or
businesses.enquiries@energywatch.org.uk.”
The energywatch information and
advice is available here.
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