TalkTalk and Tiscali UK breached rules to protect consumers
Ofcom has instructed TalkTalk and Tiscali UK to stop breaching telecoms rules or they could face further enforcement action, including a possible financial penalty.
After receiving over 1,000 complaints this year alone, Ofcom found that TalkTalk and Tiscali UK have breached telecoms regulations by issuing bills to consumers for services that have not been provided. Both companies issued bills for services consumers had cancelled.
Ofcom has issued TalkTalk and Tiscali UK – which are both part of TalkTalk Group – with a legally-binding Notification requiring them to comply with the rules, known as a ‘General Condition’, by 2 December 2010 or face further enforcement action. The maximum penalty is a fine of 10 per cent of relevant turnover.
Talk Talk customers have received bills for services no longer being supplied, and chased by debt collectors for payment, credit ratings have been damaged.
To read the Ofcom press news release follow this link.
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